Frequently Asked Questions
Everything you need to know about SwellFrame.
SwellFrame connects to your WiFi and pulls live surf forecast data for your chosen spot. It renders a clean, optimized forecast on its e-ink screen — so you can glance at conditions without opening an app.
Yes, SwellFrame needs a WiFi connection to pull forecast data. It connects to your home network during setup and refreshes automatically.
Forecasts update multiple times per day. The display refreshes automatically so your conditions are always current.
Absolutely. SwellFrame supports hundreds of surf spots worldwide. Pick your local break during setup, and you can change it anytime from the portal.
SwellFrame uses a low-power e-ink display that draws very little energy. It comes with a USB-C cable for power and is designed to stay on 24/7.
Your SwellFrame arrives with the display in its natural frame, a USB-C power cable, a quick-start card, and a wall mount kit.
AI forecasting is an optional upgrade. Every SwellFrame ships with full surf forecasts built in. The AI add-on gives you daily written outlooks and session recommendations from Swelli, our AI surf forecaster.
Your SwellFrame ID is printed on the back of your device. It follows the format SF-XXXX-XXXX. You need it when creating your account.
Yes. SwellFrame devices are sold as a one-time purchase that includes access to the standard forecast service. Optional premium features like AI-enhanced forecasts may require a separate subscription.
You can change your surf spot at any time through the SwellFrame portal. Your display will update with the new spot's forecast on the next refresh.
Plug in your SwellFrame, create an account at swellframe.co, enter your SwellFrame ID, and follow the onboarding steps on the portal. The device will connect to your WiFi and start displaying forecasts within minutes.
Please see our Shipping & Returns page for details on returns, refunds, and exchanges.
SwellFrame will be available through our Kickstarter campaign. Sign up on the homepage to get notified the moment we launch.
When you place an order, we create a Virtual SwellFrame for you right away. It's a digital version of your device that shows live surf forecasts in your online portal — even before your physical SwellFrame arrives. Your settings and surf spot selections are saved and transfer automatically when you connect your physical device.
After placing an order, you'll receive an email with a claim link. Click the link, create an account (or log in), pick your surf spot, and your Virtual SwellFrame starts showing live forecasts immediately. When your physical device arrives, just connect it and your settings transfer over.
No worries. Go to sign up and use the "Order Number or Device Token" field. Enter your order number and we'll activate your device when you've created your account.
Nope! You can set up your account and Virtual SwellFrame as soon as you place your order. The claim email arrives right after purchase, so you can start exploring forecasts immediately.
Plug it in, connect it to WiFi using the setup card in the box, and register it with your account. SwellFrame automatically detects that you already have a Virtual SwellFrame and transfers all your settings — surf spots, slide order, display preferences — to the physical device.
Not at all. When you connect your physical SwellFrame, we automatically copy your surf spot selections, slide order, display mode, and other preferences from your Virtual SwellFrame. It's seamless.
Before your physical device arrives, your Virtual SwellFrame uses your order number as its display ID. Once the physical device is connected, the display switches to the physical device's ID (like SF-XXXX-XXXX).
That's exactly what we recommend! Creating your account early means you can start viewing forecasts through your Virtual SwellFrame right away. When the physical device arrives, just register it and everything transfers over.
Reach us anytime at hello@swellframe.co. We're happy to help with setup, troubleshooting, or any questions.